At JuvenileGirl, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase of machine gear products, we offer a comprehensive returns and refunds policy to make the process as easy and fair as possible.
1. Eligibility for Returns
To be eligible for a return, please ensure that:
- The product must be unused, in the same condition that you received it, and in its original packaging.
- The return request must be made within 30 days from the date of delivery.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Products that have been used, altered, or damaged by the customer.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Products that were sold as final sale or clearance items.
3. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to our customer support team at [email protected] with your order number, a description of the product you wish to return, and the reason for the return.
- Receive Authorization: Our customer support team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
- Pack and Ship: Securely pack the product in its original packaging, include all accessories and documentation, and clearly mark the RMA number on the outside of the package. Ship the package to the address provided by our customer support team.
4. Return Shipping Costs
- Customer Responsibility: The customer is responsible for paying the return shipping costs unless the return is due to our error (e.g., incorrect or defective product).
- Shipping Insurance: We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
5. Inspection and Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund:
- Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Partial Refunds: In certain situations, only partial refunds are granted (if applicable), such as for items with obvious signs of use or damage not due to our error.
6. Exchanges
If you need to exchange a product for the same item, please follow the return process above and specify that you are requesting an exchange. Once your return is received and inspected, we will send out the replacement product.
7. Late or Missing Refunds
If you haven’t received a refund yet:
- Check Your Bank Account: It may take some time before your refund is officially posted.
- Contact Your Credit Card Company: There is often some processing time before a refund is posted.
- Contact Your Bank: There is often some processing time before a refund is posted.
- Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
8. Contact Information
For any questions or concerns regarding your return or refund, please contact our customer support team:
- Email: [email protected]
- Mail: JuvenileGirl, C-1 59/60 Mange Ram Park Extn., Delhi-110086
Thank you for shopping with JuvenileGirl. We value your business and are committed to providing you with excellent customer service.
